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Evidence Guide: MSS407008 - Capture learning from daily activities in an organisation

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Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407008 - Capture learning from daily activities in an organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Identify potential learning opportunities

  1. Identify formal and informal opportunities for feedback from normal daily activities.
  2. Assess feedback for potential to lead to organisational learning.
  3. Identify opportunities for learning from abnormal events.
  4. Review communications with value stream members for learning opportunities.
Identify formal and informal opportunities for feedback from normal daily activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess feedback for potential to lead to organisational learning.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify opportunities for learning from abnormal events.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review communications with value stream members for learning opportunities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Extract learning from opportunities

  1. Review information gained from potential learning opportunities for relevance to performance improvement.
  2. Discuss potential for learning with stakeholders.
  3. Confirm additional knowledge/learning.
  4. Confirm methods for institutionalising learning/standardising.
Review information gained from potential learning opportunities for relevance to performance improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss potential for learning with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm additional knowledge/learning.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm methods for institutionalising learning/standardising.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Capture and disseminate learning

  1. Identify methods of capturing and disseminating learning.
  2. Obtain required authorisations from appropriate people.
  3. Record learning according to organisation procedures.
  4. Communicate learning to relevant stakeholders.
  5. Ensure all relevant stakeholders are able to access and apply relevant knowledge/learning.
Identify methods of capturing and disseminating learning.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required authorisations from appropriate people.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record learning according to organisation procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate learning to relevant stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all relevant stakeholders are able to access and apply relevant knowledge/learning.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review use of learning

  1. Check learning is used in daily operations.
  2. Review use of learning and update in organisation knowledge system.
  3. Identify implications for training and procedures.
  4. Recommend improvements to organisation knowledge system.
  5. Confirm methods for institutionalising learning/standardising.
Check learning is used in daily operations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review use of learning and update in organisation knowledge system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify implications for training and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend improvements to organisation knowledge system.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm methods for institutionalising learning/standardising.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify potential learning opportunities

1.1

Identify formal and informal opportunities for feedback from normal daily activities.

1.2

Assess feedback for potential to lead to organisational learning.

1.3

Identify opportunities for learning from abnormal events.

1.4

Review communications with value stream members for learning opportunities.

2

Extract learning from opportunities

2.1

Review information gained from potential learning opportunities for relevance to performance improvement.

2.2

Discuss potential for learning with stakeholders.

2.3

Confirm additional knowledge/learning.

2.4

Confirm methods for institutionalising learning/standardising.

3

Capture and disseminate learning

3.1

Identify methods of capturing and disseminating learning.

3.2

Obtain required authorisations from appropriate people.

3.3

Record learning according to organisation procedures.

3.4

Communicate learning to relevant stakeholders.

3.5

Ensure all relevant stakeholders are able to access and apply relevant knowledge/learning.

4

Review use of learning

4.1

Check learning is used in daily operations.

4.2

Review use of learning and update in organisation knowledge system.

4.3

Identify implications for training and procedures.

4.4

Recommend improvements to organisation knowledge system.

4.5

Confirm methods for institutionalising learning/standardising.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify potential learning opportunities

1.1

Identify formal and informal opportunities for feedback from normal daily activities.

1.2

Assess feedback for potential to lead to organisational learning.

1.3

Identify opportunities for learning from abnormal events.

1.4

Review communications with value stream members for learning opportunities.

2

Extract learning from opportunities

2.1

Review information gained from potential learning opportunities for relevance to performance improvement.

2.2

Discuss potential for learning with stakeholders.

2.3

Confirm additional knowledge/learning.

2.4

Confirm methods for institutionalising learning/standardising.

3

Capture and disseminate learning

3.1

Identify methods of capturing and disseminating learning.

3.2

Obtain required authorisations from appropriate people.

3.3

Record learning according to organisation procedures.

3.4

Communicate learning to relevant stakeholders.

3.5

Ensure all relevant stakeholders are able to access and apply relevant knowledge/learning.

4

Review use of learning

4.1

Check learning is used in daily operations.

4.2

Review use of learning and update in organisation knowledge system.

4.3

Identify implications for training and procedures.

4.4

Recommend improvements to organisation knowledge system.

4.5

Confirm methods for institutionalising learning/standardising.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more work areas/product families, to:

recognise, extract and record learning from daily activities

make and record ongoing additions to the organisation learning systems

determine best means of communicating learning to stakeholders

integrate learning with implementation of competitive systems and practices

establish continuous improvement for the learning system.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to capture learning from daily activities, including knowledge of:

competitive systems and practices tools

organisational goals, strategies, operations and processes

continuous improvement strategies and processes

communication methods and media for a range of audiences

root cause analysis (RCA)

expected range of performance for operations and products

types of knowledge capture and retrieval systems and their applicability.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Opportunities for feedback include one or more of:

tool box meetings

ad hoc discussions/meetings with team members, sales and marketing employees, other employees, value stream members, regulators and visitors

interviews

process/production records

quality records

plant equipment downtime/maintenance records.

Problem recognition and resolution includes one or more of:

stopping operations or part of an operation

go and see (gemba walk in lean operations)

team/consensus problem solving

root cause analysis (RCA).

Records include systems which ensure knowledge:

is not just retained by an individual

is available to others

survives beyond the departure of individual

has an allocated level of importance.

Stakeholders include one or more of:

work team members

value stream members

supervisors.